Led the design of a support chatbot app, securing stakeholder buy-in, overcoming constraints, and delivering a user-friendly solution. 

Redesigned same-day delivery with a courier-first app, integrating real-world insights and innovative features.

Designed a seamless Shopify-integrated delivery dashboard, streamlining order management and earning a 5-star rating. 

Co-founded my business unit’s first UX team, built a design system, and streamlined 80% of key apps for a cohesive user experience.